Hope and Aid Direct are committed to protecting your personal information.
Who we are
How to contact us
FAO Data Protection Officer
Hope and Aid Direct
18 High Street,
Essex CM4 9EE
Information we collect and use
Information about you that we collect and use includes:
Information about who you are e.g. your name and your contact details
Information about your contact with us e.g. meetings, phone calls, emails / letters
Information classified as ‘sensitive’ personal information e.g. relating to your identity such as passport details, birth and marriage certificates and driving licences. This information may be collected in order to process a Disclosure and Barring Service certificate (DBS). This information will only be collected and used where it’s needed to facilitate a DBS application. Once the process is complete the information will either be returned to you or destroyed.
Information you may provide us about other people e.g. supporters, donors or next of kin.
Where we collect your information
We may collect your personal information directly from you, from a variety of sources, including:
A new volunteer form
A Disclosure and Barring Service application form
Phone conversations with us
Emails or letters you send to us
Meetings with us
We may also collect personal information on you from places such as websites e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.
What we collect and use your information for
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
You have given us your permission to send you information about our activities or fund raising events and / or selected third parties we have chosen to work with which we believe may be of interest and benefit to you
It’s necessary to ensure safety and emergency procedures whilst travelling with the charity e.g. your next of kin contact details, medical conditions etc.
It’s in the legitimate or necessary interests of a third party e.g. sharing information with the Charity Commission, Disclosure and Barring Service etc.
It’s needed to claim Gift aid on any donations/contributions if you have given your confirmation and consent to the charity making such claims
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to accept your support.
Who we may share your information with
We may share your information with third parties for the reasons outlined in ‘What we collect and use your information for’.
These third parties include:
Our regulator, The Charity Commission
The Disclosure and Barring Service
Airline or Ferry booking Agents
HMRC for Gift Aid returns (if applicable)
Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources.
Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us.
In the case of this activity the following will apply:
Your data will be made available to our website provider
Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
They will store your data for a maximum of 7 years.
Where your information is processed
All of your information is processed in the UK or EEA.
Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with any third-party organisations to ensure they meet these obligations.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information that is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. The trustees and appointed volunteers also protect sensitive or confidential information when storing or transmitting information electronically.
Our security controls are aligned to Data Commission and Charity Commission standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
How long we keep your information
We will keep your personal information only where it is necessary whist you are a volunteer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
Your individual rights
You have several rights in relation to how Hope and Aid Direct uses your information. They are:
Right to be informed
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for Hope and Aid Direct to continue to have it.
Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability
You can ask for a copy of your personal information. In certain circumstances, you may move, copy or transfer the personal information we hold to another computer or IT system.
Right to object
You can object to Hope and Aid Direct processing your personal information where: it’s based on our legitimate interests; if we were using it for scientific/historical research and statistics.
How to make a complaint
We will always strive to collect, use and safeguard your personal information in line with data protection laws. In the event that you wish to make a complaint about how your personal data is being processed by Hope and Aid Direct (or third parties described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Hope and Aid Direct.
The details for each of these contacts are:
Hope and Aid Direct
18 High Street
Telephone: 01277 350660
Information Commissioner’s Office
SK9 5AFTelephone: 0303 123 1113